Monitoring states
The eight states a provider's monitoring can be in, and what each one is claiming.
Every provider resolves to exactly one monitoring state. The state decides what the page shows, and no page infers a state of its own, which is what stops a provider with no measurements ever rendering as healthy.
The states
| State | What it means |
|---|---|
| Monitoring disabled | The provider has not opted in. No figures at all. A choice about measurement, not a judgement about reliability. |
| Not configured | Opted in, but no networks registered, so there is nothing to measure. |
| Awaiting first report | Opted in and configured. Workers have not yet produced a result. |
| No recent data | Reported once, but not within the last day. The last verdict is withheld rather than presented as current. |
| Not enough data | Reporting, but too few independent workers agree for a confident verdict. The history is shown; the verdict is not. |
| Healthy | Reporting, and the consensus is healthy. |
| Degraded | Reporting, and the consensus is degraded. |
| Outage | Reporting, and the consensus is an outage. |
Only one of these is green
Exactly one state is presented as good news. Every other state is either a problem or an absence of evidence, and an absence of evidence must never look like an endorsement. "Not enough data" in particular is drawn as neutral, never as healthy and never as an outage.
Stale is withheld, not shown greyed out
When the last reading is more than a day old, the verdict is not displayed at all. A day-old "healthy" presented with a timestamp is still read as "healthy" by most people, and the provider may have gone down an hour ago. The page says when the last reading was and stops there.
An unknown verdict fails closed
If the platform ever reports a verdict this site does not recognise, it is treated as "not enough data", never as healthy. Failing closed is the only safe direction: the cost of understating confidence is a page that says less than it could, and the cost of overstating it is a green tick on a provider nobody has measured.
The 30, 60 and 90 day windows
The availability timeline offers three windows. All three are offered from the first day a provider is monitored, and a window the record does not reach back over is drawn as unmeasured rather than hidden. A day with no reading is a pale cell, visually distinct from a day the network measured and could not reach a verdict on: those are two different facts and the legend names both.
Was this page helpful?