Documentation contents
Troubleshooting
What to check when something is not working, and what is not actually a fault.
Worker installation problems
The install failed, or finished and produced nothing. What to check, in order.
Worker connectivity
The worker is enrolled and uploading nothing useful. Almost always ICMP.
When monitoring results look wrong
For provider managers: a verdict that disagrees with what you see internally.
Configuration problems
Wrong region, wrong version, edited config files, and multiple workers.
Network restrictions
Running a worker behind a firewall, a NAT, a proxy, or a provider that blocks ICMP.
Worker health
How to tell whether your worker is doing anything useful, and what the numbers mean.
Unexpected monitoring results
A reader's guide to results that look wrong on a provider's page, and usually are not.